Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your access to and use of Trinity, the AI receptionist for car dealerships (the "Service"). By signing up for, starting a free trial of, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Trinity is operated by Future Laboratories LTD, company number 17047436 ("Trinity", "we", "us"), a company registered in England and Wales with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. These Terms apply to dealership businesses that use the Service, including during a free trial (the "Customer" or "you"), and to individuals who access the Service through a Customer account ("Authorised Users").

If you only visit our website, call our demo line, or ask us for a demo or a free trial, only section 6 (Acceptable use) and section 25 (Governing law and jurisdiction) apply to you. The rest of these Terms apply once we begin setting Trinity up for your dealership or you subscribe.

Capitalised data-protection terms used in these Terms (such as Personal Data, Controller, Processor, Processing, Data Subject and Sub-processor) have the meanings given in our Data Processing Agreement.

2. The service

Trinity is an AI receptionist for car dealerships. Depending on how it is set up for you, it:

• answers and makes phone calls on your behalf;
• replies to SMS and email enquiries;
• books appointments into your calendar;
• looks up vehicle and stock information from systems you connect;
• forwards and transfers calls to your team;
• provides call recordings, transcripts, summaries and reports in a web dashboard.

Trinity Assistant

Trinity Assistant lets your Authorised Users do things that are available in the dashboard by sending WhatsApp messages from phone numbers linked to their Trinity account. We act on those messages as if the instructions had been given in the dashboard. You are responsible for the actions your staff take through Trinity Assistant, for which phone numbers are linked to your account, and for removing numbers that should no longer have access. WhatsApp is provided by Meta under its own terms.

3. Setting Trinity up

We set Trinity up for you. We gather information about your dealership through a questionnaire, conversations with your team and our own research. We then write Trinity's instructions and background information, configure the Service, and present the set-up to you for approval.

You are responsible for:

• giving us accurate, complete and up-to-date information about your dealership, including opening hours, stock, prices, offers, finance information, policies and who calls should go to;
• telling us promptly when that information changes; and
• reviewing and approving the set-up before Trinity goes live, and any later changes you ask for.

AI and recording notices. We configure what Trinity tells callers about AI and call recording to your requirements. You decide what your callers and customers must be told, and you approve the wording. You are responsible for making sure that wording, and your own privacy notice, meets your legal obligations.

4. Accounts and access

Eligibility

You may use Trinity only if you are at least 18 years old and have authority to bind the Customer dealership to these Terms. By creating or accepting an invitation to a Trinity account on behalf of a Customer, you confirm that you have that authority.

Security of your account

You are responsible for keeping your login details secure and for all activity under your account. Tell us straight away if you suspect unauthorised access, at legal@trinityapp.ai.

Authorised Users

You decide which people to invite, what role to give them and which phone numbers are linked to Trinity Assistant. You must remove access promptly for anyone who should no longer have it. You are responsible for your Authorised Users' compliance with these Terms.

5. Conversations with your customers

Trinity speaks and writes to your customers on your behalf, using the information and instructions you have approved. You remain responsible for your dealership's dealings with your customers, including:

• any offer, price, appointment or other commitment made to your customers through the Service. We are not a party to any contract between you and your customers;
• complying with the laws that apply to your business, including data protection, consumer protection and, where relevant, Financial Conduct Authority rules;
• having a lawful basis, and any consent required under the Privacy and Electronic Communications Regulations (PECR), before Trinity calls, texts or emails anyone for you, and screening outbound call lists against the Telephone Preference Service and Corporate Telephone Preference Service where required.

Finance questions

Trinity may answer general questions about finance using the same information your dealership publishes, for example on your website. It does not give anything personalised to an individual customer: no individual quotes, no eligibility assessments and no recommendations. Trinity does not give financial, legal or other regulated advice. You are responsible for the finance information you give us and for your own regulatory obligations.

6. Acceptable use

This section applies to everyone who uses the Service, our website or our demo lines. You agree not to:

• use Trinity to break any law, including UK GDPR, PECR and other data protection and electronic communications rules;
• use Trinity to make or send nuisance, abusive, misleading or unsolicited marketing calls or messages;
• upload or provide any data you do not have the right to provide, or give us someone else's details without their permission;
• give us false or misleading information, including in our website forms or demo requests;
• use Trinity to make automated decisions that have a legal or similarly significant effect on a person without the safeguards required by Article 22 of the UK GDPR;
• reverse engineer, decompile or try to derive the source code of the Service; probe, scan or test it for vulnerabilities without our permission; or get around authentication, rate limits or other protections;
• interfere with or disrupt the Service, our website or our demo lines, or access them with automated tools except through features we provide for that purpose;
• resell or sublicense the Service, or provide it to anyone other than your Authorised Users, without our written agreement.

We may suspend or end access for anyone who breaks these rules, and we will cooperate with law enforcement where the law requires.

7. Fair use and locations

Unless your plan shows usage allowances in the dashboard or your order, there are no usage caps. Your subscription is intended for the normal day-to-day use of one dealership. One subscription covers one dealership location (rooftop), or the sites we have agreed with you in writing. Using Trinity for additional locations or other businesses, or reselling it, needs a separate agreement with us.

If your use goes beyond what we agreed, or is abusive or far outside normal use, we will contact you first to discuss it. If we cannot resolve it together, we may limit that use or ask you to move to a separate agreement at a price we agree with you.

8. Free trial

Where we offer you a free trial:

• the trial lasts 30 days and starts on the first day Trinity handles your dealership's live calls. Before that, we set Trinity up for you and you test it with our team;
• you do not need to give us payment details during the trial;
• at the end of the trial, the Service continues only if you add a payment method and subscribe. If you do not, the Service stops and we do not charge you anything;
• you can end the trial at any time by telling us.

The free trial is provided "as is". During the trial, our total liability to you is limited to £100, as set out in section 19.

9. Fees and payment

Your plan

The price of your subscription is the price shown on our pricing page, in the dashboard when you subscribe, or in your order. Our current public plan costs £199 per month. All prices are in pounds sterling and exclude VAT, which we add at the applicable rate. Fees are billed in advance for each billing period (monthly, unless your plan says otherwise), and your subscription renews automatically at the end of each period until it is cancelled. We take payment by card through our payment provider, Stripe.

Setup fee

Our custom setup has a one-off fee of £2,000, charged with your first monthly payment, unless it is waived by a promotion. If we waive the setup fee, we will never charge it later, including if you cancel. We may offer new features that need their own setup. Any setup fee for them applies only if you choose to take up that feature, and we will tell you the price first.

Price changes

We will give you at least 30 days' notice by email before changing the price of your subscription. If you do not agree to the new price, you can cancel before it takes effect.

Failed payments

If a payment fails, we will tell you and keep your Service running for a short grace period so you can update your payment details. If payment is still outstanding after that, we may suspend the Service until it is paid.

Refunds

We do not offer a money-back guarantee. Fees you have paid are not refundable, except where the law requires, where our Data Processing Agreement says otherwise, or where we agree to a refund.

10. Cancelling and ending the service

Cancelling your subscription

There is no minimum term. To cancel, tell us before your next renewal date by emailing founders@trinityapp.ai. Your cancellation takes effect at the end of your current paid period, and the Service continues until then.

Deleting your account

You can also delete your dealership's account from the dashboard. If you do, the Service ends immediately, the data you delete is removed from our live systems straight away and cannot be recovered, and fees already paid for the current period are not refunded. Copies in backups are overwritten on their normal cycle.

Suspension and termination by us

Either party may end these Terms by written notice if the other materially breaches them and does not put the breach right within 30 days of being told about it. We may also suspend or end your access by written notice where the law requires it, or where your use of the Service creates a security, legal or serious operational risk. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.

Your data when the Service ends

Before you delete your account or your subscription ends, you can ask us for a copy of your Customer Data, and we will provide it in a commonly used, machine-readable format. If your subscription ends other than by deleting your account, you can ask for a copy within 30 days after it ends. After that, we delete Customer Data in line with our Data Processing Agreement, except where the law requires us to keep it. Backups are overwritten on their normal cycle.

11. Phone numbers

Phone numbers we provide for your use remain ours. You can use them while your subscription is active. When the Service ends, they are released and may be given to someone else.

Your own phone numbers remain yours. If you forward calls from them to Trinity, you are responsible for the forwarding and for any charges from your phone provider.

12. Third-party services

Trinity can connect to third-party services you choose, such as your calendar, dealer management system or stock feed. By connecting them, you authorise us to access and use them on your behalf to provide the Service. Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy or changes they make that affect how Trinity works with them.

13. Changes to the service

We improve Trinity continually. We may add, change or retire features. We will tell you in advance about any change that materially reduces what the Service does for you. If you are unhappy with such a change, you can cancel under section 10.

14. Service availability

We do not offer a service-level agreement. We will use reasonable efforts to keep the Service available and to fix faults we become aware of. We schedule maintenance outside dealership opening hours where we can, and we will tell you about significant outages. We do not guarantee that the Service will be uninterrupted or error-free.

15. Your data and our IP

Customer Data

You own your Customer Data, Outputs and Derived Data. We own the Trinity platform and the technology behind it.

"Customer Data" means all data that you, your Authorised Users or your customers provide to or through the Service, or that we collect or receive on your behalf in providing it. It includes calls, call recordings, transcripts, SMS messages, emails, WhatsApp messages, customer and booking records, documents you upload, and data from systems you connect. "Outputs" means results Trinity's AI produces from Customer Data, including transcripts, summaries, analyses, categorisations and reports. "Derived Data" means aggregated analytics generated from Customer Data.

You give us a non-exclusive, limited licence to use Customer Data and Outputs to provide, support and secure the Service during your subscription and for as long afterwards as these Terms or our Data Processing Agreement allow. This includes passing relevant data to our Sub-processors, such as speech and language model providers.

No training on your data

We do not use Customer Data, Outputs or Derived Data to train, retrain or fine-tune any machine-learning model. The AI providers we use are engaged on terms under which they do not use your data to train their models and do not keep it after processing it for us.

We use service logs and usage statistics to run, secure, support and improve the Service. Where these contain Customer Data, we handle it under our Data Processing Agreement.

Our intellectual property

The Service, including the Trinity platform, software, brand and documentation, belongs to Future Laboratories LTD. These Terms do not give you any rights in our intellectual property other than the limited right to use the Service while your subscription or trial is active. If you send us suggestions or feedback, we may use them without any obligation to you.

16. Privacy and data processing

How we handle personal data as a Controller, for example about your Authorised Users and people who visit our website, is described in our Privacy Policy.

When we process Personal Data on your behalf as your Processor, our Data Processing Agreement (the "DPA") applies. The DPA is incorporated into and forms part of these Terms, and you accept it when you accept these Terms or start using the Service. If these Terms and the DPA conflict on the processing of Personal Data, the DPA prevails.

17. Confidentiality

Each of us may receive confidential information from the other, such as business plans, pricing, technical details or information about customers. Each of us will keep the other's confidential information confidential, use it only for the purposes of these Terms, and share it only with our own staff, advisers and subcontractors who need it for those purposes and who are bound by similar duties of confidentiality.

This does not apply to information that is or becomes public other than through a breach of these Terms, that the recipient already had or develops independently, or that it receives lawfully from someone else without a duty of confidence. Either of us may disclose confidential information where the law or a regulator requires it. These obligations continue for three years after these Terms end. Customer Data is also protected by the DPA.

18. Warranties and disclaimers

We will provide the paid Service with reasonable care and skill. A free trial is provided "as is", as set out in section 8.

Except as set out in the paragraph above, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we exclude all other warranties, conditions and terms not expressly set out in these Terms, whether implied by statute, common law or otherwise, including those relating to satisfactory quality and fitness for a particular purpose.

We do not promise that Trinity's conversations or Outputs will always be accurate or complete. Trinity's AI may occasionally misunderstand a caller, give incomplete or incorrect information (for example about vehicle availability, prices, finance or appointment times), fail to complete a booking, or produce a transcript or summary that misses context. You are responsible for the information and instructions you give Trinity, for checking conversations in your dashboard, and for reviewing Outputs before relying on them.

19. Limitation of liability

What we do not limit. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

The overall cap. Subject to the paragraph above, each party's total liability arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of £100 and the fees paid or payable by you to us in the 12 months before the event giving rise to the liability.

During a free trial. While you are on a free trial, our total liability to you is limited to £100.

Your liability. The cap does not apply to your liability for misuse of the Service, for breach of section 6 (Acceptable use), under section 20 (Your indemnity), or to pay fees that are due to us.

Indirect losses. Except for your liabilities listed in the paragraph above, neither party is liable for any indirect or consequential loss, or for any loss of profits, revenue, business, goodwill or anticipated savings, arising out of or in connection with these Terms.

20. Your indemnity

You will indemnify us (including our directors, employees and contractors) against any third-party claims, and the losses, liabilities, costs and expenses (including reasonable legal fees) arising from them, to the extent they arise out of:

• misuse of the Service by you or your Authorised Users, including use in breach of these Terms or the law;
• your failure to give any notice or obtain any consent required by UK GDPR, PECR or other law, including telling callers and customers about AI and call recording;
• the information, instructions and set-up you give us or approve, including prices, offers, finance information, outbound call and message lists, and integration credentials;
• offers or commitments made to your customers through the Service;
• actions your staff take through the dashboard or Trinity Assistant;
• Customer Data that infringes anyone's rights (including intellectual property, privacy or publicity rights) or breaks the law.

We will tell you promptly about any claim we want you to cover and reasonably cooperate with your defence at your expense. You may not settle a claim in a way that places any obligation or liability on us without our prior written consent.

21. Events outside our control

Neither party is liable for any delay or failure to perform its obligations caused by events beyond its reasonable control, such as failures of telecoms networks, power or internet services, outages at third-party providers that we could not reasonably avoid, cyber attacks, industrial action, fire, flood, pandemic, war or acts of government. This does not excuse any obligation to pay fees. If such an event prevents the Service from working for more than 30 days in a row, either party may end these Terms by written notice.

22. Changes to these Terms

We may update these Terms from time to time and will update the "Last updated" date at the top of this page when we do. We will email dealership administrators at least 30 days before any material change takes effect. If you do not agree to the change, you can cancel before it takes effect. If you keep using the Service after the change takes effect, the updated Terms apply.

23. Notices

Legal notices to us must be sent by email to legal@trinityapp.ai or by post to our registered office. Day-to-day requests, including cancelling your subscription, can be sent to founders@trinityapp.ai. We will send notices to you by email to the administrator address on your account. An email notice is treated as received when it is sent, unless the sender receives a message that it was not delivered.

24. General

Entire agreement. These Terms, together with the DPA and any separate written agreement signed by both of us (such as an order form), are the entire agreement between us about the Service. They replace all earlier proposals, discussions and understandings on that subject. Our Privacy Policy explains how we handle personal data as a Controller but does not form part of this agreement.

Order of precedence. If these documents conflict, they apply in this order: (1) the DPA, on matters relating to the processing of Personal Data; (2) a separate written agreement signed by both of us, on the matters it expressly covers; (3) these Terms.

Publicity. We may name your dealership as a customer and show your logo, and reviews or testimonials you give us, on our website and in our marketing, unless you ask us not to by emailing founders@trinityapp.ai.

Third-party rights. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Survival. Any provision that by its nature is meant to continue after these Terms end will do so, including those on fees owed, your data, intellectual property, confidentiality, limitation of liability, your indemnity, and governing law.

Assignment. Neither party may transfer its rights or obligations under these Terms without the other's written consent, except that we may transfer them to a successor in a merger, acquisition or sale of all or substantially all of our assets.

Severability and waiver. If any provision is found to be unenforceable, the rest of these Terms remain in force. If either party does not enforce a right straight away, it does not give that right up.

25. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court to protect its rights.

26. Contact us

Legal questions, privacy and data requests, and security reports: legal@trinityapp.ai.

Help with your account, billing and cancellations: founders@trinityapp.ai.