Terms of Service

About these terms

These Terms of Service ("Terms") govern your access to and use of Trinity — the AI voice platform for car dealerships. By signing up for or using Trinity, you agree to these Terms. If you do not agree, do not use the service.

Trinity is operated by Future Laboratories LTD (company number 17047436) ("Trinity", "we", "us"), a company registered in England and Wales with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. These Terms apply to dealership businesses that subscribe to Trinity (the "Customer") and to individual users who access the service through a Customer account ("Authorised Users").

Trinity is currently in a pilot phase. Some provisions of these Terms reflect that status — in particular those relating to service availability, warranties, and liability. We will notify Customers if these Terms change materially as we exit pilot.

The service

Trinity provides a web-based platform that helps dealerships manage incoming and outgoing phone calls, including AI-assisted transcription, analysis, and voice automation. The exact feature set available to you depends on the subscription tier agreed with your dealership.

We will use commercially reasonable efforts to make the service available and to correct defects we become aware of. We do not guarantee that the service will be uninterrupted or error-free, particularly during pilot.

Accounts and access

Eligibility

You may use Trinity only if you are at least 18 years old and have authority to bind the Customer dealership to these Terms. By creating or accepting an invitation to a Trinity account on behalf of a Customer, you represent that you have that authority.

Authentication

Trinity uses WorkOS for authentication. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Tell us immediately if you suspect unauthorised access: security@trinityapp.ai.

Customer responsibilities

Each Customer is responsible for:

• Deciding which users to invite and what role to grant them; promptly removing users who should no longer have access.
• Configuring telephony integrations (for example, Mitel CloudLink, Telnyx SIP, or other supported telephony platforms) using credentials issued by the Customer or its telephony partner.
• Ensuring that callers whose voices are recorded via the Customer's phone system are informed that calls are recorded and analysed by a third-party processor, consistent with UK GDPR, PECR, and Ofcom guidance.
• Complying with all applicable laws when using Trinity, including data protection laws, telemarketing rules, and consumer protection obligations (for example, FCA Consumer Duty where relevant).

Acceptable use

You agree not to:

• Use Trinity to violate any applicable law, including UK GDPR, PECR, or other data protection and electronic communications rules.
• Upload, process, or cause the service to process any data you do not have the right to provide.
• Use Trinity to make automated decisions that have a legal or similarly significant effect on a data subject without providing appropriate safeguards under Article 22 of the UK GDPR.
• Reverse engineer, decompile, or attempt to derive the source code of the service; probe, scan, or test for vulnerabilities without permission; or circumvent authentication or rate limits.
• Resell or sublicense the service, or provide it to third parties other than your Authorised Users, without our written consent.

We may suspend or terminate access for any Customer or Authorised User that breaches these rules, and will cooperate with law enforcement where legally required.

Your data and our IP

Customer Data

Customer owns Customer Data, Outputs, and Derived Data. Trinity continues to own the Trinity platform and the underlying AI models.

"Customer Data" means information Customer or its Authorised Users provide to Trinity, or that Trinity ingests from Customer's telephony platform on Customer's behalf, including call recordings, transcripts, and call metadata. "Outputs" means results produced by Trinity's AI from Customer Data, including transcripts, summaries, analyses, and categorisations. "Derived Data" means aggregated analytics generated from Customer Data.

Customer grants Trinity a non-exclusive, limited licence to use Customer Data and Outputs solely to provide the Service during the term of Customer's subscription. This includes routing relevant data to our subprocessors (for example, transcription and language-model providers) for processing.

AI training restriction

Trinity does not use Customer Data, Outputs, or Derived Data to train, retrain, or fine-tune any machine-learning model. We contractually require the same restriction of our AI subprocessors and operate on zero-retention, no-training tiers where available.

We may use aggregated, de-identified usage telemetry — excluding Customer Data content, Outputs, and any data that could reasonably identify a Customer or its end users — to monitor service health and plan improvements.

Trinity's IP

The service, including the Trinity platform, software, brand, and documentation, is and remains the property of Future Laboratories LTD. These Terms do not grant you any rights in Trinity's intellectual property other than the limited right to use the service during the term.

Privacy and data processing

Trinity's handling of personal data is described in our Privacy Policy.

Where Customer processes personal data through the service and Trinity acts as a processor on Customer's behalf, Trinity's Data Processing Agreement (the "DPA") is incorporated by reference into and forms an integral part of these Terms. The DPA is deemed accepted by Customer when Customer accepts these Terms or begins processing personal data through the service. In the event of conflict between these Terms and the DPA regarding processing of personal data, the DPA prevails.

Fees and payment

Fees for the service are agreed in a separate order form or subscription with your dealership. During the pilot phase, specific commercial terms may apply and will be set out in a written agreement or order.

Except where required by law, fees are non-refundable once paid.

Service availability during pilot

Because Trinity is in pilot, we do not commit to a specific uptime service-level agreement. We will use commercially reasonable efforts to keep the service available and to notify you of significant outages, but we expect some issues as we iterate. We will publish a formal SLA as Trinity exits pilot.

Warranties and disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TRINITY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

AI-generated Outputs may contain errors, omissions, or misinterpretations (for example, miscategorised calls, inaccurate transcripts, or summaries that miss context). The Service may produce inaccurate or erroneous Output. Customer and Authorised Users are responsible for independently reviewing and evaluating Output before acting on it, and Trinity is not liable for decisions taken in reliance on AI Outputs alone.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Limitation of liability

To the maximum extent permitted by applicable law, each party's total aggregate liability arising out of or related to these Terms shall not exceed the fees paid by Customer to Trinity in the twelve (12) months preceding the event giving rise to the liability.

This cap does not apply to:

• A party's breach of its confidentiality obligations.
• Indemnification obligations for third-party IP claims.
• Trinity's breach of its data-protection obligations under the Data Processing Agreement.
• Gross negligence or wilful misconduct.
• Amounts owing to Trinity for unpaid fees.

Neither party shall be liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data, arising from these Terms, except where prohibited by law.

Customer indemnification

Customer will defend, indemnify, and hold harmless Trinity (including its directors, officers, employees, and contractors) from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Customer's or its Authorised Users' misuse of the Service, including any use in breach of these Terms or applicable law.
• Customer's failure to obtain any notice or consent from callers or other Data Subjects required under UK GDPR, PECR, or other applicable law (including caller notice that calls are recorded and analysed by a third-party processor).
• Customer's configuration of the Service, including outbound call scripts, target lists, and integration credentials Customer provides to Trinity.
• Customer's or its Authorised Users' use of Outputs or Derived Data, including any reliance on AI-generated content without appropriate human review.
• Customer Data that infringes, misappropriates, or violates any third-party rights (including intellectual property, privacy, or publicity rights) or that breaches applicable law.

Trinity will promptly notify Customer of any claim for which indemnification is sought and will reasonably cooperate with Customer's defence at Customer's expense. Customer may not settle any claim in a way that imposes any obligation or liability on Trinity without Trinity's prior written consent.

Termination

Either party may terminate these Terms by written notice if the other party materially breaches them and fails to cure within 30 days of being notified.

You may stop using Trinity at any time by deleting your account or by written notice to us. We may terminate or suspend your access where required by law, or where your use of the service creates security, legal, or operational risk, by written notice.

On termination, your right to use the service ends. For 30 days following termination, Customer may request export of its Customer Data in a machine- readable format, or ask Trinity to return it. After that window, Trinity will delete Customer Data in accordance with our Privacy Policy and the Data Processing Agreement, subject to any longer retention required by applicable law or by normal backup cycles.

Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of the page. If the changes are material, we will notify dealership administrators by email. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve disputes, save that we may seek injunctive relief in any competent jurisdiction to protect our rights.

General

These Terms, together with the Privacy Policy, the Data Processing Agreement, and any separately signed Enterprise Agreement or Order Form between Trinity and Customer, constitute the entire agreement between the parties regarding the Service, and supersede all prior proposals, discussions, and understandings on the subject.

Order of precedence. In the event of conflict, the following order applies: (1) the Data Processing Agreement on matters relating to the Processing of Personal Data; (2) a separately signed Enterprise Agreement or Order Form on commercial and service-scope matters specifically agreed there; (3) these Terms; (4) any Service Level Agreement. Each component is otherwise read as complementary to the others.

Enterprise agreements. If Customer has executed a separate Enterprise Agreement or Order Form with Trinity, that agreement controls to the extent of any conflict with these Terms on the matters expressly addressed in it.

If any provision is held unenforceable, the remaining provisions remain in force. Our failure to enforce any right is not a waiver of that right. Neither party may assign these Terms without the other's written consent, except that Trinity may assign to a successor in a merger, acquisition, or sale of substantially all its assets.

Contact us

Questions about these Terms: legal@trinityapp.ai.